The following information is provided to assist vendors in understanding procedures, policies and practices designed to lend continuity to our vendor/customer relationships. This brief outline is intended to be a general overview and not a complete summary. The purchasing staff is able to provide additional details where necessary.
I Product Quality: Quality is not negotiable. Clean Harbors expects vendors to furnish quality products that conform to specifications and customer demands on a consistent and ongoing basis. This is an absolute necessity in order to support our position as a provider of the finest quality environmental services.
II Product Delivery: Lead-time for orders shall be agreed upon between Clean Harbors and its vendor. This includes but is not limited to all equipment, packaging, goods and services. Any changes or anticipated changes to lead-times must be communicated to our Corporate Purchasing Department.
III New Products /Technologies: Clean Harbors encourages and expects vendors to introduce new ideas, products and technologies into our business. Through this creativity, Clean Harbors is able to offer the customer a unique and more advanced service relative to the competition. This premise is the foundation of our long-term vendor relationships.
IV Value Analysis: Our vendors, both prospective and current, are encouraged to provide direction and input on Clean Harbors’ value analysis opportunities aimed at enhancing our position in the marketplace. Conversely, we are eager to work with vendors in value engineering their products to create mutual benefits. We encourage you to present your ideas or ask for assistance in this regard.
V Pricing: Clean Harbors desires multi-year agreements that provide an assurance of continuous business. Consequently, our preferred vendors are well positioned to develop long-term strategic plans for their business including R&D, facilities (i.e. procurement, expansion, or improvement) and equipment investments. In exchange for volume consideration and long-term agreements, we expect our vendors to commit to stable pricing and annual price reductions over the term of our agreement. When necessary, any proposed price increases are to be presented for review 60 days prior to the effective date of change. Of course any price increase must be substantiated and "earned" through performance during the preceding period.
VI Return Policy: In the event that Clean Harbors must return goods and materials to a vendor, we will call for a Return Goods Authorization (RGA) number when one is applicable. Credit memos are required for all returned goods that have been invoiced, and the credit memo is to be sent to the same location that originally received the invoice.
VII Insurance: Vendors are required to maintain adequate insurance with respect to the products supplied to Clean Harbors.
VIII Security: Clean Harbors is heavily regulated by federal, state, provincial and local laws. Accordingly, security is a primary issue as it relates to the safety and legal compliance of its operations.
IX Confidentiality: In so much as Clean Harbors is continually striving to stay ahead of the competition, it is essential that discussions of any nature be held in the strictest confidence. At times, depending on the circumstances, vendors will be asked to sign a formal confidentiality agreement.
X Ethics: All purchasing personnel within the Clean Harbors organization, and the vendors they deal with, are expected to conduct their business in accordance with the Clean Harbors Vendor Code of Business Conduct and Ethics. LEARN MORE
XI Vendor Visitations: Clean Harbors requests that vendors meet with Corporate Purchasing and Company facilities at least annually to review usage and the status of the materials, products and services supplied. All visits to Company facilities must be prearranged and approved by Corporate Purchasing.
XII Disaster Recovery: It is necessary to have a disaster recovery program in place which includes: alternative warehousing/production locations; alternative delivery mechanisms; and information retrieval.
XIII Workforce Stability/Union Contract Negotiations: In the interest of ensuring a stable supply of products and services, all vendors are to notify Clean Harbors in writing at least 90 days in advance of the expiration of any contracts under which the management or employees of that vendor perform their duties. In the event of a walk out, strike or work stoppage at any of the supplier’s facilities, Clean Harbors must be notified in writing within 24 hours.