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New Online Services Experience

Clean Harbors Online Portal Update

Clean Harbors Online Services Resources

Please reference the guides below for in-depth explanations of features in our Clean Harbors Online Services portal.

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Clean Harbors Online Services Update

Quick Reference Guides

  • Logging in & Selecting Locations (Generator Codes)NEW
    This guide will help you enter the new Online Services portal, as well as select the appropriate location/generator code for your session.
     
  • Create Smart Profile NEW
    This step-by-step guide will walk you through the complete process of creating a Smart Profile from scratch.
     
  • Initiating a Bulk Service Request
    This guide shows how to initiate a Bulk Service Request within the new Clean Harbors Online Services portal.
     
  • Initiating a Drum Service/Shipment (Drum Request)
    This guide walks you through the creation of a Drum Service request, from the basic request information to submitting and finalizing Drum Requests.
     
  • Waste Inventory Management
    This guide shows how to access the Waste Inventory Management area, where you can view and edit waste container labels, DOT shipping details, and more.
     
  • Accessing and Viewing Reports
    This guide will quickly direct you to the most valuable reporting tools within the new Clean Harbors Online Services portal.
     

  • My Services
    This module provides customer visibility to their Completed Services (Service History) and a view into the upcoming Scheduled Services.

     

Frequently Asked Questions
(Download FAQs PDF)

  • The Clean Harbors Online Service Portal is often abbreviated as CHOS.
  • Clean Harbors Online Service Portal is a web-based platform offered by the Clean Harbors company for its environmental and waste management clients. It allows efficient online management and tracking of your waste operations.
  • Clean Harbors Online Service Portal tools are free and available 24/7.
  • An organization can create, submit, edit, and view its unique waste profiles using our online Smart (waste) Profile application.
  • Environmental management record keeping and reporting can be overwhelming. Clean Harbors Online Service Portal helps companies monitor waste activities and simplify reporting by providing essential data efficiently.
  • Waste Inventory enables customers to create and maintain drums, lab packs, and items against their generator identification and EPA identification, including the ability to store the accumulation start date, a cost centre and an area.
  • Drum and Bulk request tiles are available for customers to contact Clean Harbors for pick up and disposal services without having to email or call us.
  • My Services gives users quick access to their order history along with the associated shipping documents.
  • Our reports offer a range of compliance, waste tracking, inspection, and invoice options.
  • Smart Profile
  • Waste Inventory
  • Bulk requests
  • Drum Requests
  • My Services
  • Reports
  • Your account manager will set you up in our Customer Relationship Management (CRM) system.
  • From there, you will go to our login page and enter the email address you provided to your account manager.
  • You can also go through the Online Services – Sign In User Guide for a guide through the registration and login process
  • If your email address is not found in our CRM, you will be sent to the registration page, which will ask you to fill out the form with your details.
  • Get acclimated to the location selection feature in the top right corner of the system.
  • The View/Select Generator page launches by clicking on the company name, which identifies all Company Codes (WIN IDs) assigned to the user and displays critical data associated with each account.
  • This information includes the generator’s company address, the customer's and generator's billing code(s) and address(es), and the EPA ID number.
  • Ensuring you have selected the correct generator location when using Clean Harbors Online Services is very important.
  • Faster waste profile creation with fewer required fields. AI-driven suggestions help simplify questions. Improved data accuracy means fewer delays.
  • Use templates for common waste streams.
  • This step-by-step guide will walk you through the complete process of creating a Smart Profile from scratch.
  • The new My Services module now encompasses Completed Services and a new Scheduled Services feature.
  • Customers can view their future services under “Scheduled Services”. You can view order and manifest histories going back to 2019. You can filter by service types, dates, and whether waste was shipped.
  • Orders with waste shipped will be hyperlinked to a Waste Tracking Summary Report. If you need a Waste Tracking Summary Report with more columns for multiple locations or bill-to accounts, you can run that from the Reports section of the portal.
  • Service and shipping documents, such as manifests and BOLs, are also available for download.
  • When you open Reports from the homepage, you'll see a clearer description of each report, along with a blue icon on the right. Clicking the icon will open a prompt window for that report.
  • A Drum Request is your one-stop workflow in Clean Harbors’ system to order drums, schedule pickups, and manage the entire lifecycle of containerized waste, all with full traceability and documentation.
  • Go through the guide for a better understanding of how to initiate a Drum Service through the portal.
  • A Bulk Request in Clean Harbors’ system refers to the process of arranging pickup or disposal of large volumes of waste—typically in bulk liquid, sludge, semi-solid materials, or large batches of solids—using specialized equipment instead of standard drum/container collection.
  • Go through the guide for a better understanding of how to initiate a Bulk request through the portal.
  • Waste inventory refers to the real-time record and tracking of hazardous and non-hazardous waste in drum or lab pack containers.
  • Create new containers of waste or view historical containers via the Waste Inventory workbench.
  • Our seamless integration into customer sites delivers insight into opportunities for process improvement and cost savings, while ensuring safety and regulatory compliance.
  • Drum Request lets you select from Profiles assigned to drum containers, whereas Bulk Request gives you access only to Bulk Profiles.
  • Drum pickups can be scheduled easily through online systems. In contrast, Bulk Requests usually require custom scheduling due to the logistical complexity and site-specific conditions.
  • Drum Request is ideal for small to moderate waste volumes, typically using ≤55-gallon containers. In contrast, Bulk Request is suited for handling large volumes ranging from hundreds to thousands of gallons or cubic yards.
  • Drum Request involves the use of standard drums, lab packs, or pails. Bulk Request, on the other hand, uses larger containers like frac tanks, vacuum trucks, roll-off boxes, tankers, or dewatering boxes.
  • Drum Request is commonly used for routine pickups from small generators such as labs, maintenance shops, or healthcare facilities. Bulk Request is designed for more complex needs like industrial process waste, remediation projects, tank cleanouts, and large-scale cleanups.
  • With Drum Request, the waste is typically pre-profiled and assigned to each drum container. Bulk Request often requires site-specific sampling or laboratory analysis to create accurate waste profiles.
  • For Drum Requests, each container is picked up individually, inventoried, and tracked through the portal. Bulk Requests involve pumping, scooping, or loading waste into mobile units and do not rely on container-by-container tracking.
  • Drum waste generally follows standardized disposal methods such as incineration, landfill, fuel blending, or recycling. Bulk waste may go through varied processes including wastewater treatment, dewatering, or incineration depending on the type.
  • Drum Request provides access to manifests, drum labels, certificates, and inventory reports through the portal. Bulk Request includes detailed manifest and disposal documentation, which is often more tailored to the specific project.
  • Drum Request works best for labs, small businesses, and routine waste generators. Bulk Request is a better fit for high-volume environments like factories, treatment plants, or large-scale remediation projects.